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The Resource Customer service in libraries : best practices, edited by Charles Harmon, Michael Messina

Customer service in libraries : best practices, edited by Charles Harmon, Michael Messina

Label
Customer service in libraries : best practices
Title
Customer service in libraries
Title remainder
best practices
Statement of responsibility
edited by Charles Harmon, Michael Messina
Contributor
Subject
Language
eng
Summary
In this book, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range from all encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers. As past Public Library Association President Audra Caplan writes in her introduction to this book, "There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality." If you have got all that, here in this book are the best practices to make stellar customer service a reality for your library's users
Cataloging source
DLC
Dewey number
025.50973
Illustrations
illustrations
Index
index present
LC call number
Z711
LC item number
.C88 2013
Literary form
non fiction
Nature of contents
bibliography
Label
Customer service in libraries : best practices, edited by Charles Harmon, Michael Messina
Instantiates
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier MARC source
rdacarrier
Content category
text
Content type MARC source
rdacontent
Contents
Service is personal: the Howard County Library System customer service program / Lewis Belfont -- Technically speaking : technology planning as the backbone of good customer service / Karen C. Knox -- The Darien Library's picture book reorganization : a collection designed with patrons in mind / Kiera Parrott -- STARS : launching a customer service model in Riverside County / Mark Smith -- The collaborative conversation : connecting libraries and readers using Web 2.0 tools / Judi Repman -- Improving customer service by utilizing an existing technology innovatively / Adriana Gonzalez -- Service delivery chains as a strategy for improving library customer service / John Huber -- The buzz on patron service / Shannon Hodgins Halikias -- Make your library fantastic for homeschoolers / Abby Johnson
Dimensions
23 cm
Extent
x, 108 pages
Isbn
9780810887480
Lccn
2012044861
Media category
unmediated
Media MARC source
rdamedia
Other physical details
illustrations
System control number
ocn818734745
Label
Customer service in libraries : best practices, edited by Charles Harmon, Michael Messina
Publication
Bibliography note
Includes bibliographical references and index
Carrier category
volume
Carrier MARC source
rdacarrier
Content category
text
Content type MARC source
rdacontent
Contents
Service is personal: the Howard County Library System customer service program / Lewis Belfont -- Technically speaking : technology planning as the backbone of good customer service / Karen C. Knox -- The Darien Library's picture book reorganization : a collection designed with patrons in mind / Kiera Parrott -- STARS : launching a customer service model in Riverside County / Mark Smith -- The collaborative conversation : connecting libraries and readers using Web 2.0 tools / Judi Repman -- Improving customer service by utilizing an existing technology innovatively / Adriana Gonzalez -- Service delivery chains as a strategy for improving library customer service / John Huber -- The buzz on patron service / Shannon Hodgins Halikias -- Make your library fantastic for homeschoolers / Abby Johnson
Dimensions
23 cm
Extent
x, 108 pages
Isbn
9780810887480
Lccn
2012044861
Media category
unmediated
Media MARC source
rdamedia
Other physical details
illustrations
System control number
ocn818734745

Library Locations

    • Southeastern Libraries Cooperating (SELCO)Borrow it
      2600 19th St NW, Rochester, MN, 55901, US
      44.043131 -92.5006049

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